Managing Subscription and Billing
Overview
Learn how DeepTrack streamlines subscription management and payment tracking to provide complete visibility into transactions across multiple providers.
The Billing section allows you to:
- Monitor active users and real-time account utilization
- Choose a subscription plan aligned with your security goals
- Select a preferred billing cycle
- Track trial start and end dates
- Apply coupon codes
- Add credits for uninterrupted scanning
- Add additional users
- Filter transactions by payment gateway
- Contact Sales for custom enterprise plans
Prerequisites
- Active DeepTrack account
- Billing access permissions
- Valid payment method
- Admin or Account Owner role (for subscription changes)
Viewing Billing Dashboard
- Navigate to Settings → Billing
- Review your current subscription plan
- View account usage metrics
- Monitor active users
- Check billing cycle and renewal dates
The dashboard provides a centralized overview of your subscription and payment activity.
Monitoring Active Users
- View total licensed users
- Track currently active users
- Monitor real-time account utilization
This helps ensure your subscription aligns with organizational usage.
Choosing a Subscription Plan
- Navigate to Plans
- Compare available subscription tiers
- Review included features and limits
- Select the plan that fits your security and compliance needs
- Click Upgrade or Change Plan
Plan upgrades take effect based on your selected billing cycle.
Selecting a Billing Cycle
- Choose between:
- Monthly billing
- Annual billing
- Review pricing differences
- Confirm your selection
Annual billing may provide cost savings compared to monthly plans.
Monitoring Trial Period
- View trial start date
- View trial end date
- Monitor remaining days
Ensure subscription activation before trial expiration to avoid service interruption.
Applying a Coupon Code
- Navigate to Apply Coupon
- Enter your valid coupon code
- Click Apply
- Review updated pricing
Coupon discounts are applied based on eligibility and validity.
Adding Credits
- Navigate to Top-Up Credits
- Enter the desired credit amount
- Complete payment
- Confirm credit balance update
Credits ensure uninterrupted security scanning and analysis.
Adding Additional Users
- Navigate to User Management
- Click Add User
- Assign role and permissions
- Confirm addition
Adding users may impact billing based on your subscription plan.
Filtering by Payment Gateway
- Navigate to Transaction History
- Use the Payment Gateway filter
- Select your provider
- Analyze transactions accordingly
Supported gateways may vary depending on your plan and region.
Connecting with Sales
If your organization requires:
- Custom pricing
- Enterprise-grade security features
- Volume-based discounts
- Flexible contract terms
Click Contact Sales to connect with the DeepTrack sales team for tailored solutions.
Field Reference
| Field | Description | Example |
|---|---|---|
| Subscription Plan | Current active subscription tier | Enterprise |
| Billing Cycle | Payment frequency | Annual |
| Active Users | Number of currently licensed users | 25 |
| Trial Start Date | Trial activation date | Jan 01, 2026 |
| Trial End Date | Trial expiration date | Jan 14, 2026 |
| Coupon Code | Promotional discount code | SAVE20 |
| Credit Balance | Available scanning credits | 500 Credits |
| Payment Gateway | Transaction provider | Stripe |
| Renewal Date | Next billing date | Feb 01, 2026 |
Viewing Transaction History
After payment processing:
- All transactions are listed with date, amount, and status
- Payment method details are recorded
- Invoice download option is available
- Failed transactions are flagged for review
This ensures complete financial transparency.