Frequently Asked Questions
Find answers to common questions about DeepTraq AI's subscription plans, pricing, features, and capabilities. Navigate through different sections to quickly find the information you need.
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Subscription Plans
What subscription plans are available?
DeepTraq AI offers three subscription plans:
Free: Access to all Pro features, includes 10 credits.
Standard: $29 per user, includes 20 credits.
Pro: $59 per user, includes 40 credits.
What is considered an "asset"?
An asset is defined as one IP, website, code repository, or cloud account.
Can Free users access all features?
Yes, Free users can use all Pro features. However, they are limited in credits and asset limits.
Can I add collaborators to my account?
Yes. Additional user pricing:
- Standard plan users: $15/user
- Pro plan users: $30/user
- External collaborators (Pro only): $150/user
Can I upgrade or downgrade my subscription plan later?
Yes, you can upgrade or downgrade your subscription at any time. Changes in plan will affect your next billing cycle, and any additional credits from the new plan will be applied accordingly.
Are there any limits on the number of users per subscription?
Each subscription plan allows you to add multiple users as collaborators. Free and Standard plans have limits based on your plan type, while Pro allows more users and external collaborators at additional cost.
Credits and Pricing
How do credits work?
Credits are used for AI queries, running AI agents, and scans. They are consumed based on usage:
Scans:
- < 2 min → Free
- 2-10 min → 0.25 credits
- 10-30 min → 0.5 credits
- 30-45 min → 0.75 credits
- < 60 min → 1 credit
- 60 min → 2 credits
Cloud scanning: Credits are consumed per scan time and number of resources scanned. Example: 1,000 resources → 1 credit. Bulk discount: 50,000+ resources → 40% discount.
What about Research Studio usage?
Research Studio spins a virtual machine/container with preinstalled cybersecurity tools accessible via the frontend terminal.
Pricing: 1 hour → 0.2 credits
How do Security Policy dashboards consume credits?
Creating a policy: 20 credits
Sharing policies: 5 credits per user per month
How are Custom Alerts billed?
Each plan includes 10 custom alerts. Additional alerts are billed as:
Every 10 extra alerts → 1 credit
Can I purchase extra credits separately from my subscription?
Yes, you can top up additional credits at any time. This allows you to continue running AI queries, scans, or using other features without changing your subscription plan.
Can I purchase additional credits?
Yes, DeepTraq AI operates on a pay-as-you-go model. You can buy credits anytime to continue using AI queries, agents, or scans beyond your plan limits.
Can I add more users as collaborators?
Yes. Pricing depends on plan and user type:
- Standard: $15/user
- Pro: $30/user
- External Pro collaborators: $150/user
Can I transfer credits between users or accounts?
No, credits are non-transferable and are tied to the account that purchased them. Each user must manage their own credits.
Do unused credits expire?
Yes, credits have an expiration period of 12 months from the date of purchase. Any unused credits after this period will be forfeited.
Are there bulk discounts for buying credits?
Yes, bulk discounts are available for large credit purchases, particularly for cloud scanning. For example, scanning 50,000+ cloud resources receives a 40% discount.
Add-ons
Can I purchase additional credits?
Yes, DeepTraq AI operates on a flexible pay-as-you-go model. You can buy credits anytime to continue using AI queries, agents, or scans beyond your plan limits.
Can I add more users as collaborators?
Yes, you can invite additional team members to collaborate on your security projects. Pricing:
- Standard plan users: $15/user
- Pro plan users: $30/user
- External collaborators (Pro only): $150/user
Can I transfer credits between users or accounts?
No, credits are non-transferable and are tied to the account that purchased them. Each user must manage their own credits.
Do unused credits expire?
Yes, credits have an expiration period of 12 months from the date of purchase. Any unused credits after this period will be forfeited.
Are there bulk discounts for buying credits?
Yes, bulk discounts are available for large credit purchases, particularly for cloud scanning. For example, scanning 50,000+ cloud resources receives a 40% discount.
Beta Users
What are the limitations for beta users?
During the beta period:
Scanning limits: You can scan up to 50 unique assets only.
Credit allocation: You get 50 free usage credits.
What is considered an "asset"?
An asset is defined as one IP, website, code repository, or cloud account.
Can beta users access all features?
Yes, beta users have access to all features, but with the above limitations on assets and credits.
When will beta users transition to full subscription plans?
Once DeepTraq AI reaches General Availability (GA), free trial limitations will be removed, and subscription plans with defined credit limits and pricing will take effect.
Can beta users request additional credits?
Yes, beta users can request additional credits beyond the free 50-credits limit. Such requests are subject to approval, and payment will be required. To request additional credits, please contact us at contact@deeptraq.ai.
Cloud Scanning
How does cloud scanning work?
Cloud scanning connects your cloud accounts (AWS, Azure, GCP) and evaluates resources for vulnerabilities and misconfigurations.
How are credits consumed for cloud scans?
Credits are consumed based on both:
- Scan duration
- Number of resources scanned
Example: 1,000 resources → 1 credit, 50,000+ resources → 40% discount
Can I scan multiple cloud accounts at once?
No. Each connected account will consume credits based on the total resources scanned and scan duration.
Are there any free scans?
Beta users can scan up to 50 unique assets free, including cloud resources. Other scans consume credits as per plan.
Which cloud environments does DeepTraq support for scanning and integrations?
DeepTraq currently supports AWS, Azure, and GCP for both integrations and cloud scanning. You can connect your accounts from these providers to run vulnerability scans, monitor resources, and use automated security policies.
Does DeepTraq support scanning across multiple cloud environments simultaneously?
Yes, DeepTraq supports scanning multiple cloud environments, including AWS, Azure, and GCP. Each environment will consume credits based on the number of resources scanned and the duration of the scan.
Integrations
What integrations does DeepTraq AI currently support?
We currently support:
Cloud Providers: AWS, Azure, GCP
Version Control & Code Repositories: GitHub, GitLab, Bitbucket
Do integrations consume credits?
Yes. Integrations such as cloud scanning consume credits based on the number of resources scanned and scan duration. See the pricing section for details.
Can I connect multiple accounts of the same provider?
Yes, you can connect multiple accounts per integration. Each account may consume additional credits depending on scan activity.
Are API keys or credentials stored securely?
Yes, all integration credentials are stored encrypted and used only for authorized operations within DeepTraq AI.
Can I schedule automated scans for my integrated accounts?
Yes, DeepTraq AI allows you to schedule recurring or automated scans for your connected cloud and code repository accounts. Scheduled scans will consume credits according to the resources scanned and the scan duration, just like manual scans.
AI Agents
What can AI agents do in DeepTraq AI?
AI agents can:
- Scan vulnerabilities across your assets
- Query security intelligence feeds
- Automate routine cybersecurity tasks
How are credits consumed by AI agents?
Each agent execution consumes credits, depending on the number of tasks, duration, and resources processed.
Can I run multiple agents simultaneously?
Yes, your credit balance and subscription plan will determine how many agents you can run at the same time.
Can I query my cloud environments or Git repositories via AI agents?
Yes, AI agents can query supported cloud accounts (AWS, Azure, GCP) and Git repositories (GitHub, GitLab, Bitbucket) to fetch data, analyze security posture, and generate insights.
Which AI models are supported by DeepTraq AI agents?
DeepTraq AI currently supports OpenAI models, Claude, Gemini, Cloudflare models like LLaMA 70B, and DeepSeek for various reasoning, analysis, and report generation tasks.
Are AI-generated security reports automatically created?
Yes, automatic AI-generated security reports are available only for Pro subscription users.
Can I bring my own API key for LLM models?
Currently, bringing your own API key for third-party LLMs is not supported.
Can I deploy my own LLM model (e.g., using Ollama) and connect it to DeepTraq AI?
No, deploying your own LLM model and integrating it with DeepTraq AI is not supported at this time.
Still have questions? Contact our support team at support@deeptraq.com or use the in-app chat feature for immediate assistance.