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Support

Need help with DeepTraq AI? Our community forum is the best place to get support, report issues, and connect with other users. Choose the category that best matches your needs.

Community Support Categories​

AI & AI Agents​

Have questions about DeepTraq's AI-powered features? Post your queries in our AI & AI Agents category.

Post here for:

  • AI agent capabilities and configurations
  • Automation workflows and recipes
  • AI model questions and discussions
  • Integration examples with AI agents
  • Tips for optimizing AI agent performance
  • AI feedback and feature suggestions

Visit: https://community.deeptraq.ai/c/ai/12

Bugs​

Found a bug or experiencing technical issues? Report it in our Bugs category to help us identify and resolve problems quickly.

Post here for:

  • Bug reports and technical issues
  • Platform errors and unexpected behavior
  • Feature malfunctions
  • Security vulnerability reports
  • Known issue tracking
  • Workarounds and fixes

Important: For security vulnerabilities, use the "Report Security Issue" subcategory to report privately.

Visit: https://community.deeptraq.ai/c/bugs/6

Help & Support​

Need general assistance or have questions about using DeepTraq? Visit our Help & Support category for guidance.

Post here for:

  • General platform questions
  • Feature usage guidance
  • Troubleshooting assistance
  • Account and access issues
  • Integration support
  • Best practices and recommendations

Visit: https://community.deeptraq.ai/c/support/7

How to Create a New Topic​

Step-by-Step Guide​

  1. Click "+ New Topic" button on the top right of the forum page
  2. Type your title in the title field - Be clear and specific about your question or issue
  3. Select the category from the dropdown menu:
    • Choose "AI & AI Agents" for AI-related questions
    • Choose "Bugs" for bug reports
    • Choose "Help & Support" for general assistance
    • Choose "Feedback" for suggestions and feature requests
  4. Add optional tags (if needed) - Click the "+" button to add relevant tags
  5. Write your content in the body editor:
    • Use the formatting toolbar to add bold, italic, code blocks, links, images, etc.
    • Include reproduction steps for bugs
    • Add screenshots or error messages
    • Provide relevant details about your environment
  6. Click "Create Topic" button to publish your post

Before Posting​

  1. Search the forum for similar questions - your issue may already be solved
  2. Check the documentation for guides and tutorials
  3. Review FAQs for common questions and answers

Tips for Quality Posts​

  1. Choose the right category - AI questions in AI category, bugs in Bugs, general help in Support
  2. Write a clear title - Be specific about your issue or question
  3. Provide details - Include what you tried, error messages, screenshots, and your environment
  4. Be specific - The more details you provide, the faster we can help

Response Times​

  • Community members: Typically respond within a few hours
  • Support team: 24-48 hours on weekdays
  • Critical issues: Prioritized for faster response
  • Security issues: Within 24 hours for initial response

Direct Support​

For urgent issues or private matters, contact us directly:

Email: contact@deeptraq.ai

Response Time: 24-48 hours for general inquiries, faster for critical issues